Cisco, Salesforce partner on Internet of things, collaboration, contact center integration – ZDNet

September 22, 2016 Facebook Twitter LinkedIn Google+ Uncategorized

Cisco and Salesforce are partnering to align collaboration, Internet of things and contact center technologies.

Specifically, the two companies will jointly develop and market products that combine Cisco’s Spark and WebEx into Salesforce’s Sales and Service Clouds. The integration will integrate chat, video and voice features.

More importantly, Cisco’s Jasper IoT platform will integrate with Salesforce’s IoT cloud. The combination should give Salesforce’s Einstein artificial intelligence platform more data and visibility. See: Salesforce’s Einstein AI platform: What you need to know

The partnership with Salesforce rhymes with Cisco’s IoT and collaboration deals with IBM.

Salesforce’s IoT Cloud tracks customer actions while Cisco’s Jasper platform targets more back-end enterprise assets.

On the customer service front, Salesforce’s Service Cloud will integrate with Cisco’s Unified Contact Center Enterprise systems.